While performing lash extension services, we strive to ensure that every step proceeds smoothly as planned. However, unexpected situations may still arise. Whether a client suddenly feels uncomfortable or there is an issue with the materials used, it is crucial for professional lash technicians to be equipped with quick response and problem-solving skills. This article will explore several common emergencies that might occur during lash extensions and provide corresponding solutions.
Client Eye Discomfort or Allergic Reaction
1.Scenario Description:
During the extension process, some clients may experience allergic reactions to the glue or other products used, manifesting as redness, itching, or tearing of the eyes.
2.Solutions:
- Immediately Stop the Procedure: Upon noticing any discomfort, cease all current operations and inquire about the client's feelings.
- Gently Cleanse the Eyes: Use non-irritating saline solution or specialized eye cleansers to gently wipe around the eye area, removing any residual glue or false lashes.
- Advise Medical Attention: If symptoms persist or worsen, recommend that the client seek medical advice promptly and inform the doctor about the specific product components used for appropriate treatment.
- Document and Improve: Record the details of this incident, including the brands and models used, to choose more suitable products and service procedures in the future.
Glue Curing Too Fast or Too Slow
1.Scenario Description:
UV glue or regular adhesive may cure at abnormal rates during application, affecting both the extension results and work efficiency.
2.Solutions:
- Check Environmental Factors: Humidity and temperature significantly influence the curing speed of adhesives. Ensure the working environment maintains optimal conditions (typically room temperature around 20-25°C and relative humidity between 40%-60%).
- Adjust UV Lamp Power: For UV glues, adjusting the power of the UV lamp can help control curing speed. Lower power settings are ideal for precise applications, while higher powers accelerate curing times.
- Experiment with Different Adhesives: If curing issues persist, consider trying different types of adhesives (such as fast-drying or slow-drying varieties) to find the most suitable one for your needs.
False Lashes Falling Out or Misaligned
1.Scenario Description:
Sometimes, soon after completing the extensions, some false lashes may fall out or become misaligned.
2.Solutions:
- Reattach Carefully: Use tweezers to carefully reapply fallen or misaligned lashes to their correct positions without over-pulling natural lashes to avoid damage.
- Check Glue Application Amount: Ensure the amount of glue applied each time is moderate—too much can cause overflow, while too little won’t provide sufficient adhesion.
- Enhance Aftercare Guidance: Provide clients with detailed aftercare instructions to prevent premature lash loss due to improper care.
Client Requests Interruption of Service Midway
1.Scenario Description:
Occasionally, clients may need to temporarily interrupt the service due to personal reasons such as urgent calls or physical discomfort.
2.Solutions:
- Pause Operations and Comfort the Client: Immediately halt all ongoing procedures and ensure the client feels comfortable and relaxed. Engage in light conversation if they appear nervous or anxious to ease their tension.
- Properly Store Tools and Materials: Separate unused lashes and glue to prevent contamination or drying out. Ensure all tools are thoroughly disinfected for use in subsequent sessions.
- Reschedule Appropriately: Flexibly adjust appointment times based on the client’s needs to ensure the entire extension process can be completed smoothly.
As professional lash technicians, maintaining calm, professionalism, and meticulous attention when facing various emergencies is paramount. By continuously accumulating experience and learning new techniques, we can better handle these challenges, providing superior service experiences for every client. It is hoped that the suggestions provided herein will assist you in managing various emergencies more confidently in practical work, thereby enhancing your professional level and service quality.
